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What to expect after the sale

To complete the sale, Courtesy will issue a check to the names listed on the title (same day). 
Contact us to get started

For questions or to speak with a Sales Consultant about setting up an appointment to have your car appraised, call us at 859-272-8900. 

Frequently Asked Questions

1. Do you accept trade-ins?

Yes. In fact, we'll buy your car even if you don't buy one from us.

2. Will you buy my car?
Once your car has been appraised, we'll give you a written offer that's good for one business day (or manager's discretion). And you are under no obligation to buy one of Courtesy's cars if you sell us yours. If you decide to sell us your car, be sure to read our checklist of what to bring with you.

3. What happens to the cars Courtesy buys?
Even though we'll buy any car, only about half of those bought by Courtesy will ever be sold to the public. Each car must pass our rigorous inspection before we'll consider it for our lot, and cars that don't meet our high-quality standards are sold at auctions to other dealers.

4. Will you explain how you appraised my car?
If you have questions about the appraisal of your car, speak with the appraiser who developed the offer. Our appraisers can provide a thorough explanation about the factors that influenced your offer. Start now by contacting a Sales Consultant.

5. Why is your written offer different from retail prices?
Our appraisal offers vary from retail prices for several reasons. Due to the costs associated with reconditioning and applying guarantees and warranties on the cars we purchase for retail sale, we must purchase a car at a lesser amount than what we will sell it for. All cars that we purchase for retail sale, regardless of the condition, must undergo a thorough 125-point inspection and be reconditioned to meet our high-quality standards.

6. What makes Courtesy different from traditional dealer appraisals?
The Courtesy written offer is good for one business day or manager's discretion, and is valid whether you buy a car from us or not. Most traditional dealerships appraisals are based on you trading in your car for a new one, and they won't buy your car outright. And if you decide not to buy a car from us, your offer will stay the same.

7. Will making modifications to my car affect the offer?
Supply and demand ultimately determines the desirability of any car or feature in the marketplace. A feature sometimes could improve the offer, and other times it could have a negative impact depending on the feature/modification. Sometimes, an aftermarket modification may void the factory warranty, thus reducing the offer.

8. Will regular maintenance/repairs affect the offer?
Your car's overall physical and mechanical condition will have an impact on your appraisal offer. Please bring all service records available.

9. Do I need an appointment for an appraisal?
No appraisal appointment is necessary. Just visit Courtesy or call for details. Your appraisal takes as little as 30 minutes. If you would like to set up an appointment consult a Sales Consultant at 859-272-8900.

10. What if all titleholders cannot be present or one is deceased?
If all titleholders cannot be present, you must speak to a sales consultant before selling a car to Courtesy. In some cases, we may be able to accept a Power of Attorney, allowing someone else to sign on the absent titleholder's behalf. If a titleholder is deceased, you may have to transfer the title into your name before Courtesy can buy your car.

11. Can you sell my leased car?
In most cases, you can sell your leased car in almost the same way as any other financed car. We'll appraise the car or truck, then contact the leasing company for a payoff quote and process any equity you might have. Please note that some leasing companies will not allow you to sell the car prior to the expiration of the lease. Also, be aware that your leased car might not be eligible for the trade-in tax savings described above.

12. What if I owe more on my car than the amount of your appraisal offer?
If your pay-off amount is more than the offer for your car, the difference is called "negative equity." In some cases, the negative equity can be included in your financing when you buy a Courtesy car. If not, we'll calculate the difference between your pay-off and our offer to you and you can pay Courtesy directly. Courtesy Car Buying Centers can accept cashier's or certified checks and certified funds. Our written offers are good for one business day (or manager's discretion), giving you time to get any necessary funds to settle your transaction.

13. If I choose to sell Courtesy my car, could I get it back?
No. All car sales to Courtesy are final.

14. What if I have a lien on my car?
We will need to contact your lien holder during business hours to get a 20-day payoff. To pay off the lien, we will need your lien holder's name and phone number, the name(s) on the account, and your lien holder's account number and social security number. If a previously paid-off lien is listed on the title, you'll need both the title and the lien release from the lien holder before we can purchase your car.

15. Can I sell a car on behalf of a company?
If you would like to sell a car on behalf of a company, please see a sales manager for requirements needed.
Things to Bring With You

Along with bringing your car to Courtesy, remember to have the following items. If you're missing some of the items required, we still may be able to complete the sale. We will guide you through the process and help you make arrangements to gather any missing items:

  1. Your car's title or pay-off information
    We will need your title to transfer the car's ownership, and it must be provided at the time of sale. All titleholders should be present. If any person listed on the title cannot make it, please consult a sales manager.

  2. Valid registration
    We must see the car's current registration to confirm that you're the car's owner.

  3. Valid Photo ID
    All titleholders should bring a valid, state-issued photo identification.

  4. Keys, Remotes, and Owner's Manual
    When selling us your car, it's important you provide us all sets of keys, remotes, and any owner's manuals. If the original keys, remotes, or the owner's manual to the car are missing, we may adjust the offer.